Customer Service

Policies

Flyer & Catalogue Disclaimer

Lynn Pet Professionals tries to insure that all information in their sales flyers is correct & accurate however Lynn Pet Professionals can not be held responsible for misprints in pricing or typographical errors. Photos are sometimes from previous product lines so therefore slight changes in the look or feel may sometimes be different. Lynn Pet Professionals disclaims any responsibility for use or misuse of any products described in our catalogue and flyers and any losses incurred through the use of any products according to the methods described herein. All products should be used according to the manufacturer's instructions.

Sales Prices NOT to be combined with any other offers or discounts. Prices subject to change without notice.

Ordering  (Out of Town Orders for the present week should be received before noon on Tuesday's, please!) 

To order by phone please call our toll free number 1-866-266-2543. Due to the nature of our business we may be on the phone, away from the phone, or with a customer so please leave a message with your name telephone number and reason for your call and we will return your call promptly. Faxed orders can be sent to 1-204-489-5898. Our website is checked periodically throughout the days Monday to Friday.

Placing Orders

Lynn Pet Professionals will do everything we can to fill your orders quickly. We will try to ship your products within 3 business days of receiving the order. Our staff will be able to tell you if an item is out of stock and provide you with an ETA or if you're in a hurry with a viable substitution for the item you’re looking for. Items with extended lead times or special handling needs will be explained at the time of your order. We will call if there is a problem fulfilling your order.

Payment

Lynn Pet Professionals accepts Visa or MasterCard for all orders.  (COD policy below) a $15.00 charge for this service will apply. 
If you mail your payment only certified cheques or money orders will be accepted. If you must send a regular cheque your order will be held for 15 business days or until we receive your cheque. 5%GST applies to all orders and Manitoba residents must pay 7%PST.

COC Policy

COD (cash on delivery) orders are subject to a $15.00 service charge.

Pricing

All prices are quoted in Canadian currency and are subject to change without notice. Many of our products are manufactured in the USA or overseas. We strive to keep our prices in effect as long as possible but occasionally we experience significant pricing increases from our suppliers. Our policy is to try and absorb such price increases but with shifting exchange rates this is not always possible. Your customer service representative will be happy to discuss and verify the current prices of products wit you wile we take every effort to prevent errors, mistakes do happen and we reserve the right to correct any errors found without further notice.

Shipping

Shipping and handling charges are calculated based on the shipping weight and destination of each order. The web site shipping quotes are ESTIMATES only and can only be validated once your order has been picked packed and weighed. All items will ship via Canada Post or by FedEx or Courier Plus at your request, except where prohibited by weight or size. In this case common freight forwarders will be used and separate freight charges may be applicable. Rural Route address and P.O. Boxes with no street numbers depending on where might may have to be shipped by Canada Post. Orders shipped via Expedited Parcel using Canada Post are not considered lost until it has been 10 business days from time of shipment. Shipping Insurance is automatically included for all orders up to a maximum $100 value. Optional shipping insurance is available at checkout time and will be calculated for you based on the order value. You may decline this coverage - however, Lynn Pet Professionals CANNOT assume liability for any lost or damaged shipments exceeding the $100 value unless the optional insurance is in effect. Shipping charge rebates are as follows: *Bulk Items: Including large quantities requiring a skid, all orders will be reviewed on an individual basis. Call your Lynn  Pet Professionals Customer Service Representative for details 1-866-266-2543.

SHIPPING NOTES: Bulk Shipping Charges

Bulk items are oversized or overweight for shipping by normal methods so they will incur additional charges for shipping. This is a cost determined by the shipping companies for oversized/overweight parcels. We strive to get the best pricing we can to ship out each customers order.

Damaged Orders

If the package appears to be damaged at the time of delivery you have a right to refuse it. Contact Lynn Pet Professionals to discuss the problem and arrange for replacement products. Please retain all damaged shipping cartons for inspection by the courier or common freight carrier.
Shipping Insurance is automatically included for all orders up to a maximum $100 value. Optional shipping insurance is available at checkout time and will be calculated for you based on the order value. You may decline this coverage - however, Lynn Pet Professionals CANNOT assume liability for any lost or damaged shipments exceeding the $100 value unless the optional insurance is in effect.

Returning Merchandise

You may return an Item within 30 DAYS of the date of purchase. Returned Items MUST be in unused, re-sellable condition and in the original packaging. To return any product you must first call or email Lynn Pet Professionals to discuss the problem. k. All returns are to be sent prepaid by the customer we CANNOT accept COD returns. All original packaging must be intact and returned with the items. Items without the original packaging or no longer in original condition will be subject to a 20% restocking charge. Customer's may return items for warranty work, exchange or refund as appropriate (EXCEPT for associated freight/shipping charges) within 30 days of purchase.

PLEASE NOTE: The following Items are NON-RETURNABLE:

• Toys and Treats
• Dryer or Clipper repair parts
• Scissors/Shears
• Clipper Blades
• Books and Videos (unless defective in which case we will replace the returned item with the same title).

Products should be inspected and tested immediately upon receiving the order for us to help you if the product should show up defective or faulty. This ensures that the product is returned within the 30 day period.

Warranty Information

Most of our products have a 1-year manufacturer's warranty (unless otherwise specified in the catalogue for a particular item). Any warranty Issue should be dealt with with the manufacturer of the product. Please ensure you read all instructions and warranty procedures that come with your purchase. If the manufacture requests that you deal with us, please call and we will be happy to assist you. For clipper warranty work including: Andis and Oster - please send the product DIRECTLY to: J. Tarnow Co. 1258 Caledonia Rd. North York, ON M6A 2X5 or call them at (416) 789-4333

CSA Ratings

Lynn Pet Professionals makes no warranties whatsoever, either expressed or implied, oral or written, in fact or by operation of law, with respect to the use or fitness of electrical products. These products may or may not have been tested and approved by a recognized certification agency under the Electricity Act. If the product does not bear the mark of the Canadian Standards Association (CSA) or the Underwriter’s Laboratory (UL) the product is not certified. The consumer acknowledges and agrees that if the product is connected to a source of power in Canada, it does so at its own risk. The customer acknowledges and agrees that the customer must obtain approval of the product by a recognized certification agency authorized by the Electrical Safety Authority. The consumer acknowledges that the product may be unsafe and could pose a serious electrical shock and/or fire hazard and agrees to assume all risks from the use of this product. Lynn Pet Professionals, its officers, directors and employees shall not be liable to the consumer nor to any other party, for any liability including without limitation, strict liability and any losses, personal injuries, death or damages, including without limitation, economic and consequential losses, any direct or indirect, incidental, exemplary or punitive damages, whether in contract, tort or otherwise or any claims and expenses, in any manner resulting, directly or indirectly, from or with the use of the product by the consumer or connection of the product to a power source.

Privacy

Protecting your privacy is important to Lynn Pet Professionals Grooming Supplies. We strive to keep your personal information confidential. We will not share your customer information with third parties, except as required to complete the sales transaction. We may use this information to mail or email you our catalogue and special offers. Let us know at any time if you do not wish to receive these offers.

Registration

In order to use some of the services of this website, a user must first complete the User Sign-up form. During registration a user is required to give their contact information (such as name and email address). Please note that the owner's email address and contact phone number, etc are not shared with other users.

Cookies

Some of our pages require use of cookies on our site (for example, User Panel). These cookies are for identification only.

Links

This web site contains links to other sites. Please be aware that we Lynnpetpro.com are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure, monitored environment.
Credit cards are not stored after your transaction is processed.

Scammers, Spammers, Abusers and Hackers

Lynnpetpro.com will display the following information publicly on the website when rules, abuse, hacking attempts and intent in harming any advertiser or staff member takes place: IP address, Email, ISP Information, Name, City, Province, Country and Area Code.

Newsletters and Special Offers

We may send all new members a welcoming email to verify password and username. Established members will occasionally receive our monthly newsletter and information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Correction/Updating Personal Information

If a user's personally identifiable information changes (such as your phone number or zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support. User's can update their information by going to lynnpetpro@shaw.ca